When I arrived at the airport the other morning, I realized my water bottle was still full (a security problem). The option of chugging the entire bottle didn't fit with my plan of sleeping in my window seat, so I looked around for a wall sink or a men's room. Chugging the water or finding a sink were my only two option, in my mind. It's the way I'd always done it. I was going to ask the info desk woman where I could find the nearest sink, but switched my question last minute to express my need. "Where could I dump this water" I asked her? "Right outside that door on the sidewalk," she said. "I hadn't even thought of that," I responded, as I walked ten feet to the door.
Customers know their need, but often attempt to solution the outcome from within their limited experience and paradigm. By expressing to need to the agile team, the team is given the chance to come up with a better solutions than the customer thought possible.
Had that nice woman at the airport been offered my solution to my need, I would have been able to dump the water, but may have needed to walk further than necessary, when the sidewalk was right there.
#Agile 101
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